Last Updated: October 1, 2023
Welcome to Pure Canadian Water. These Terms of Service ("Terms") govern your use of our website, mobile application, and water delivery services (collectively, the "Services") operated by Pure Canadian Water ("we," "us," or "our").
By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Services.
To access certain features of our Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
Our Services are available only to individuals who are at least 18 years old and capable of forming legally binding contracts under applicable law. By using our Services, you represent and warrant that you meet these requirements.
You are responsible for:
By placing an order through our Services, you agree to provide accurate ordering information, including delivery address and contact details. We reserve the right to refuse or cancel your order if we suspect fraudulent activity, inaccurate ordering information, or unavailability of products.
We will deliver products according to the schedule agreed upon during the ordering process. While we strive to meet all delivery times, actual delivery dates and times may vary. We are not responsible for delays due to unforeseen circumstances or conditions beyond our control.
You are responsible for ensuring that our delivery personnel have safe access to the delivery location. If we cannot safely deliver to your location, we may reschedule the delivery or require pickup from an alternate location.
You should inspect all products upon delivery. Any damages or issues must be reported to us within 24 hours of receipt.
All prices listed on our Services are in Canadian dollars and do not include applicable taxes unless otherwise specified. We reserve the right to change prices at any time, and such changes will be posted on our website or communicated to you directly.
We accept various payment methods as indicated on our website. By providing a payment method, you represent that you are authorized to use the payment method and agree to allow us to charge your payment method for the total amount of your order, including taxes and other applicable fees.
For subscription services, we will bill your payment method on a recurring basis according to the subscription plan you select. You authorize us to charge your payment method for the subscription plan until you cancel.
You may cancel your recurring delivery service at any time by contacting our customer service department. Please allow up to 48 hours for cancellation processing.
Orders may be modified or canceled up to 24 hours before the scheduled delivery date. After this time, we cannot guarantee that your modification or cancellation will be processed.
Refunds may be issued for:
Refund processing typically takes 3-5 business days, depending on your payment method.
Water containers, dispensers, and other equipment provided by us remain our property unless explicitly sold to you. You agree to return all rented or borrowed equipment upon request or termination of services.
We may charge refundable deposits for containers. Deposits will be refunded when containers are returned in good condition.
You are responsible for reasonable care of our containers and equipment while in your possession. Damage beyond normal wear and tear may result in additional charges.
The content, organization, graphics, design, compilation, magnetic translation, digital conversion, and other matters related to our website and mobile application are protected under applicable intellectual property rights. You may not copy, modify, reproduce, republish, distribute, display, or transmit for commercial, non-profit, or public purposes all or any portion of our website or mobile application without our prior written permission.
In no event shall Pure Canadian Water, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any:
You agree to defend, indemnify, and hold harmless Pure Canadian Water and its subsidiaries, agents, managers, and other affiliated companies, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from your use of and access to the Services.
These Terms shall be governed and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Services.
If you have any questions about these Terms, please contact us at:
Pure Canadian Water